Question: What is the "personalization area background color"?

Answer: This is the 2" x 4" block cutout under the photo cutout where your personalization will go. You can choose any of our available colors for fill in that area. We then print your personalization in either black or white depending on the background color you choose. (The mat color is only available in white or ivory.) We fill a piece of canvas with your color choice and then print your personalization and place behind the 2" x 4" block so it shows through beautifully!

Question: How does this signature frame thing work? Do I send you my photo?

Answer: There is no need to send your photo. You frame will come with bendable tabs on at the back that allows the backing to be removed easily. All you need to do is tape (masking tape is best) your photo to the mat so that it is centered in the picture opening and then replace the backing. You can even change the photo again at any point after the wedding with ease!

Question: What is included with my frame purchase?

Answer: Everything you need except the photograph! You will get the frame, thick plexi-glass, backing, hanger, mat and personalization, even two black gel pens all included in your order!

Question: Can I have my own phrase or quote put in the personalization area?

Answer: Yes! Write your phrase or quote in the personalization area during checkout. Please try to limit your quote to 15 words or less in order to fit in the personalization block. You may also use one of our sayings which can be found in the menu on the left hand side of each page. Remember, the more you put in the block the smaller the font will be so be careful not to write too much.

Question: Do I have to use a gel pen? Can I use a fancy wedding pen or a marker?

Answer: We recommend you use an archival gel pen. Ball point pens require the writer to press harder thereby denting the mat. Markers will run if they come in contact with any moisture. We recommend archival gel pens only for signature frames which do not fade over time. Just a side note, you should NEVER hang your frame in direct sunlight. Any ink will fade over time if exposed to direct sunlight.

Question: What are your shipping charges?

Answer:: Shipping charges differ depending on your country, state, and the shipping method you choose. This rate is calculated by UPS automatically when you check out. You can get your exact total for shipping during the checkout process before you finalize your order.

Question: Is there sales tax on your frames?

Answer: Currently, only Georgia residents are subject to sales tax. All other areas do not pay sales tax on our products.

If you have a question that wasn't addressed here, please feel free to submit your question to us via email at info@lisaselegantthings.com